The hotel is located in a very safe area of the city with gorgeous views of the river. The room was very comfortable and the cleaning crew exceptional. Please see note attached, the note and the beautiful arrangement made with towels made me smile for days. Thank you!
Silvia
2022年7月
Big building Nice decor throughout with security (armed) and doorman at entrance Easy check in and out. Friendly staff secure elevator required room cards Restaurant on site with many smaller restaurants and Juan Valdez coffee shop nearby. Large breakfast buffet with good service
Jason
2024年12月
Excelent location - at the margins of the beautiful river, walking distance to touristic site in Puerto Santa Ana, walking distance to cable cars, a little longer but still walkable to malecon of the center, many options of great restaurants and bars nearby, very close to airport. Room was big. Bed was king size and very comfortable. Shower water was very, very warm. Breakfast buffet was wonderful, during lunch time, chef was a very, very friendly lady who gave me the best recommendations (best shrimp soup I had ever had). Pool area at the roof top was superb, WONDERFUL 360o degree view of the city and of the river!
Yeung
2024年6月
I have never experienced such fantastic help Airport transfers were easy I urgently needed a dentist. Staff met me at airport to get my suitcase and took it back to hotel. They also organised a driver to take me to the dentist and he waited for me and dropped me back to hotel ABSOLUTELY THE BEST SERVICE! Breakfast was delicious with ecuadorian selections as well
Anne
2025年2月
The location is wonderful and very safe. Lots of security in the entire neighborhood. It’s located next to a bunch of restaurants. The free breakfast buffet was great. All of the staff were super friendly and accommodating.
Marcy
2024年4月
The facilities were really nice, location was great and food options as well. breakfas was delicious and the front desk staff very accommodating and helpful
Ivo
2024年8月
This is a heavily patrolled area and felt very safe. There was a malecon on the river, visible from our room and lined with open air restaurants eager for our patronage. The trees by the river had yellow crowned night herons and the juvenile night herons were on the river banks waiting for their parents to come and feed them. We stayed overnight twice, at the beginning and ending of trips to Cuenca and the Galapagos. The airport shuttle was available for our very early flight back to the USA.
Dana
2023年2月
Breakfast was fantastic. Staff are professional and helpful. The hotel is beautiful and safe. Great location to walk to restaurants. Everything is clean and comfortable.
Sharon
2023年11月
Staff support. All of them taking care of our needs. Bell Boys' counter Francisco, Javier and others are are very helpful and attentive. At the reception must be mentioned Alejandra Muñoz, a very special person caring for all of us.
Luis
2023年12月
breakfast buffet was excellent, location and view from my room was great, the staff was all so friendly and made me feel well taken care of, such a great experience
James
2024年9月